VeloxCover Customer Care Policy

Our Commitment

At VeloxCover, we are dedicated to providing a seamless, worry-free shopping experience. Our customer care policy is designed to ensure your satisfaction from the moment you browse our products to long after your purchase is complete. We strive to offer prompt support, transparent solutions, and superior service.

Customer Support

• Contact Channels:
  Reach us via email, phone, or our website contact form for any queries or assistance.

• Response Time:
  We aim to respond to all inquiries within 24 hours on business days.

• Expert Guidance:
  Our knowledgeable team is ready to assist with product information, installation help, and after-sales support.

Order and Shipping Policy

• Order Confirmation:
  You’ll receive a confirmation email immediately after placing an order.

• Processing Time:
  Orders are processed within 14-28 days depends on your postal service

• Shipping Updates:
  Tracking information will be provided once your order ships.

Returns and Exchanges

• 60-Day Satisfaction Guarantee:
  If you are not satisfied with your VeloxCover product, you may return it within 30 days of delivery for a refund or exchange.

• Conditions for Return:
  Returned items must be unused, in original packaging, and in resalable condition.

• Process:
  Contact our support team to initiate a return or exchange. We will provide clear instructions and a return shipping label if applicable.

Refund Policy

• Full Refunds:
  Approved returns will be refunded in full to your original payment method within 5–7 business days of receipt at our facility.

• Partial Refunds:
  Items that show signs of use or are missing components may be eligible for a partial refund at our discretion.

• Non-Refundable Items:
  Custom or personalized items are non-refundable unless defective.

Product Warranty

• Quality Assurance:
  All VeloxCover products are covered by a 6-month warranty against manufacturing defects.

• What’s Covered:
  Material or workmanship faults, such as faulty stitching or defective components.

• How to Claim:
  Contact us with your order details and photos of the issue. Our team will resolve claims by replacement, repair, or refund.

Privacy and Security

• Data Protection:
  We respect your privacy. Personal details are protected and never shared with third parties, except as needed for order fulfillment.

Customer Feedback

• Your Voice Matters:
  We welcome your feedback to help improve our products and services. Share your thoughts via email, reviews, or the contact form on our website.

Policy Updates

This policy may be updated periodically. Changes will be posted on our website and take effect immediately for new orders.

For questions or assistance, please contact our Customer Care Team at veloxcover@gmail.com
Thank you for choosing VeloxCover—your satisfaction is our top priority.